Shipping Policy

Order Processing Time

Orders are processed within 1-3 business days to ensure timely delivery for our customers. During peak seasons or promotional periods, processing times may be slightly extended.

You will receive a confirmation email once your order has been processed and is ready for shipping.

Shipping Options Available

Transparent Shipping Policies

We provide clear shipping policies to ensure transparency and customer satisfaction with every order. All shipping costs are calculated at checkout based on your location and selected shipping method.

Shipping costs are non-refundable unless the return is due to our error or a defective product.

Shipping Destinations

Domestic Shipping:

We currently ship to all 50 states within the United States. Standard shipping is available for all addresses, while expedited and express options may have limited availability in some areas.

International Shipping:

At this time, we only ship within the United States. We are working on expanding our shipping options to include international destinations in the near future.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with your tracking number. You can use this tracking number to monitor your package's progress on the carrier's website.

Tracking information is typically updated within 24 hours of shipment. Please allow some time for the tracking information to become active.

Delivery Instructions

If you have specific delivery instructions (such as leaving the package at a back door or with a doorman), please include these in the order notes during checkout. While we will pass these instructions to our shipping partners, we cannot guarantee they will be followed.

For security reasons, some carriers may require a signature for delivery. If you're not available, they may leave a notice with instructions for redelivery or package pickup.

Lost or Damaged Packages

While we take every precaution to ensure your package arrives safely, occasionally issues may occur during transit:

• Lost Packages: If your package shows as delivered but you haven't received it, please contact us within 7 days. We will work with the carrier to locate your package.
• Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damage. We will arrange for a replacement or refund.
• Incorrect Items: If you receive incorrect items, please contact us, and we will arrange for the correct items to be sent to you.

Shipping Delays

While we strive to meet our delivery estimates, shipping delays may occur due to various factors including:

• Weather conditions or natural disasters
• Carrier operational issues
• High volume periods (holidays, sales events)
• Customs inspections (for international orders, when available)

We are not responsible for delays caused by third-party shipping carriers.

Contact Information

If you have any questions about our shipping policy or need assistance with your order, please contact us:

• Email: contact@tinyauraco.com
• Phone: +119297370111
• Business Hours: Monday - Friday, 9:00 AM - 5:00 PM MST